Three Trends for Call Centers this 2022
The call center industry is undergoing changes. These changes are due to a mix of the pandemic, new technological breakthroughs, and higher demands on customer service. Movements like the rise …
Why You Need to Conduct an Industry Overview
Business research is a vital part of growing one’s business. There are many kinds of research: from investment to competitive research. One type that business owners need to take into …
Three Reasons to Outsource Insurance Claims
The insurance industry is complex and its processes are not a walk in the park. Insurance claims have some of the most laborious processes. Claims processing involves assessing and validating …
How BPO Companies Handled the COVID-19 Lockdowns
COVID-19 and the lockdowns disrupted most industries, including business processing outsourcing firms. Not all BPOs were able to shift to fully to work from home schemes, which lead to some …
3 Trends in the Call Center Industry that Arose from the Pandemic
The COVID-19 pandemic has affected every part of life and business. All fields of industry have had to make changes in the ways they do things. Call centers have had …