Business Process Outsourcing, or BPOs, are the third-party firms that companies outsource business functions to. Outsourcing has many benefits. A major one is cost savings. It can help reduce labor …
The call center industry is undergoing changes. These changes are due to a mix of the pandemic, new technological breakthroughs, and higher demands on customer service. Movements like the rise …
Business research is a vital part of growing one’s business. There are many kinds of research: from investment to competitive research. One type that business owners need to take into …
The insurance industry is complex and its processes are not a walk in the park. Insurance claims have some of the most laborious processes. Claims processing involves assessing and validating …
COVID-19 and the lockdowns disrupted most industries, including business processing outsourcing firms. Not all BPOs were able to shift to fully to work from home schemes, which lead to some …
The COVID-19 pandemic has affected every part of life and business. All fields of industry have had to make changes in the ways they do things. Call centers have had …
