3 Reasons to Outsource Your Back Office Services
What is back office? A company’s back office is made up of administration staff. They rarely face clients and work on different functions, including IT and human resources. Back office …
Four Handy Tips for Effective Search Engine Optimization
SEO is a vital part of digital marketing, after all these years. SEO is crucial in making your website more visible to an audience. This then leads to more traffic, …
Four Reasons Why Market Research is Vital for Any Business
Market Research is crucial for any business’s growth and improvement. There are all sorts of market research, like market insight and customer insight. Market research is important for those starting …
Three Types of Digital Content That are Most Useful During COVID-19
Pandemic or not, content creation is vital for any brand’s online presence. Some argue that it’s even more important now. Increased time staying at home can lead to around a …
How BPO Companies Handled the COVID-19 Lockdowns
COVID-19 and the lockdowns disrupted most industries, including business processing outsourcing firms. Not all BPOs were able to shift to fully to work from home schemes, which lead to some …
3 Trends in the Call Center Industry that Arose from the Pandemic
The COVID-19 pandemic has affected every part of life and business. All fields of industry have had to make changes in the ways they do things. Call centers have had …
Top Three Technology Trends for 2020 and Beyond
Technology changes swiftly and companies need to be on top of these trends. These innovations change the way we work and do business. Being aware of these breakthroughs helps …
Three More Business Functions to Outsource to a BPO Service
In a previous article, we shared three services a company can outsource. But those are not the only services that one can outsource. Most business functions, like those that are …
Three Business Functions to Outsource to a BPO Service
When one mentions “BPO” or outsourcing, the first thing that pops to mind is call centers. While telesales and call centers make up a big part of outsourcing, you can …
Four Key B2B Telesales Practices
Many business organizations rely on B2B Telesales to build relationships with other companies and to generate leads. These are some practices that are crucial to have a successful B2B Telesales …