The Future of the BPO Industry in the Philippines
The BPO industry in the Philippines is one of the country’s most significant economic drivers. The Philippines has become known as the BPO Capital of the World, for good reason. …
Multilingual Customer Service: A Must in Modern Customer Care
The best way to reach all your customers is to make sure that you understand them. Understanding their needs and pain points is crucial for success. For businesses that serve …
Three Trends for Call Centers this 2022
The call center industry is undergoing changes. These changes are due to a mix of the pandemic, new technological breakthroughs, and higher demands on customer service. Movements like the rise …
The Importance of Human Resources and How Outsourcing Can Help HR
Why Human Resources? Human resources are vital for any company’s success. After all, a company’s employees are its most important asset. HR helps to manage staff and keep them happy. …
Three Strategies to Help Strengthen Talent Acquisition
What is talent acquisition? Talent acquisition is the process of sourcing and recruiting workers to fit an organization’s needs. It seeks to address the organization’s long-term goals and growth. Acquisition …
3 Reasons to Outsource Your Back Office Services
What is back office? A company’s back office is made up of administration staff. They rarely face clients and work on different functions, including IT and human resources. Back office …
Four Handy Tips for Effective Search Engine Optimization
SEO is a vital part of digital marketing, after all these years. SEO is crucial in making your website more visible to an audience. This then leads to more traffic, …
Four Reasons Why Market Research is Vital for Any Business
Market Research is crucial for any business’s growth and improvement. There are all sorts of market research, like market insight and customer insight. Market research is important for those starting …
Three Types of Digital Content That are Most Useful During COVID-19
Pandemic or not, content creation is vital for any brand’s online presence. Some argue that it’s even more important now. Increased time staying at home can lead to around a …
How BPO Companies Handled the COVID-19 Lockdowns
COVID-19 and the lockdowns disrupted most industries, including business processing outsourcing firms. Not all BPOs were able to shift to fully to work from home schemes, which lead to some …