Three Benefits in Outsourcing Inbound Calls
In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …
Why the Philippines is the Call Center Capital of the World
The Philippines is often called the world’s call center capital and for good reason. The country has seen a rise in business process outsourcing companies in the last few decades. …
Why a Good Call Center Service is Crucial for Your Business
The significance of providing good customer service cannot be stressed enough, especially in a consumer-centric world. As more market options have become increasingly and easily available to people, it has …
Four Things to Consider When Improving B2B Telesales
Even with all the breakthroughs in technology and digital tools, many companies still need telemarketing in order to communicate with potential clients, create leads, and drive revenue. These are some …
Are Customers Given Adequate Support Channels By Your BPO Partners?
Be it a high-end business process outsourcing (BPO) or a small-scale offshore management consulting firm, excellent customer service is a prerequisite core value for a business model to find success. A …