call center trends

Four Key Call Center Trends for 2020

Another year has come and gone, and the business landscape continues to evolve. New technologies keep advancing and businesses are catching up. All these breakthroughs have a huge impact on …

Call Center BPO

Three Benefits in Outsourcing Inbound Calls

In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …