Three Benefits in Outsourcing Inbound Calls
In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …
How to Choose a Business Process Outsourcing Vendor
Selecting an ideal Business Process Outsourcing vendor is one of the most important yet difficult decisions a business can make. It actually depends on a number of factors such as …
Why the Philippines is the Call Center Capital of the World
The Philippines is often called the world’s call center capital and for good reason. The country has seen a rise in business process outsourcing companies in the last few decades. …
Three Vital Tips to Help Improve Telemarketing Results
Outbound telemarketing is among the most effective ways to market and grow your business. It is all about making opportunities and communicating with your target audience. Phone calls may seem …
Market Research in a World of Connected Data: 3 Tips to Always Remember
The ability to not have a market research in today’s setting; before you begin a business venture or during its operation as an old saying goes is, “similar to driving …
Three Benefits of Succession Planning
Succession planning is a strategy for identifying future leadership roles. This allows for a smoother transition in the event when leaders leave their positions. Succession planning is planning for …
Four Surefire Tips to Help You Succeed in Your Next Job Interview
Job interviews are one of the most nerve-wracking experiences anyone can go through. If you’re looking to land your dream job or move on to an entirely new career path, …
With BPO, Sky Is Not the Limit.
The growth prospects in Business Process Outsourcing or BPO are undeniably tremendous. From being a $6 billion industry in the early 2000s, it is currently being estimated at about $6 …
Three More Tips to Consider When Recruiting Millennials
In a previous article, we discussed a few tips that are helpful when hiring millennials. Millennials now make up a notable percentage of the working population. In 2020, at least …
A Brief Guide to Candidate Selection
A company’s workforce is its most vital foundation. Getting the right candidate for a position is one of the most important tasks of any HR practitioner. This task can be …