Three Trends for Call Centers this 2022
The call center industry is undergoing changes. These changes are due to a mix of the pandemic, new technological breakthroughs, and higher demands on customer service. Movements like the rise …
3 Trends in the Call Center Industry that Arose from the Pandemic
The COVID-19 pandemic has affected every part of life and business. All fields of industry have had to make changes in the ways they do things. Call centers have had …
Three Business Functions to Outsource to a BPO Service
When one mentions “BPO” or outsourcing, the first thing that pops to mind is call centers. While telesales and call centers make up a big part of outsourcing, you can …
Four Key Call Center Trends for 2020
Another year has come and gone, and the business landscape continues to evolve. New technologies keep advancing and businesses are catching up. All these breakthroughs have a huge impact on …
How Call Centers can Help Any Publishing Company
Running a magazine or publishing company requires a lot of elements to ensure its smooth course. Many companies have in-house sales teams but also opts to outsource some services for …
How to Attract Clients from the USA and Abroad for your Call Center Outsourcing
Call center outsourcing firms can always stand to benefit from gaining new clients. Call centers provide a very useful and necessary service for all sorts of companies, no matter the …
Why the BPO Industry in the Philippines is at the Top of the Game
The Philippines is one of the most favored spots for business process outsourcing. From call centers to IT functions, outsourcing in the Philippines has gone through a boom and continues …
Get the Results Your Company Needs with B2B Telesales
B2B telesales is used by countless business organizations to form relationships with other companies so that every partner achieves its own needs. In the business world, business to business telesales is …
Three Benefits in Outsourcing Inbound Calls
In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …
Why the Philippines is the Call Center Capital of the World
The Philippines is often called the world’s call center capital and for good reason. The country has seen a rise in business process outsourcing companies in the last few decades. …