Call Center BPO

Three Benefits in Outsourcing Inbound Calls

In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …

What is Lead Verification?

  Lead verification is the validation of the quality of your potential leads. It is simply not enough to have a large number of people and/or organizations to call: one’s …