Multilingual Customer Service: A Must in Modern Customer Care
The best way to reach all your customers is to make sure that you understand them. Understanding their needs and pain points is crucial for success. For businesses that serve …
Three Trends for Call Centers this 2022
The call center industry is undergoing changes. These changes are due to a mix of the pandemic, new technological breakthroughs, and higher demands on customer service. Movements like the rise …
Three Tips for Creating Engaging Online Training Content
Many businesses still have a remote working scheme. COVID-19 has also sped up the move to digital. This includes the businesses which haven’t made that jump prior to the lockdowns. …
Why Outsourcing is the Way to Go in the Time of COVID-19
COVID-19 has changed everything, including the way businesses run. Many organizations had to work remotely due to lockdowns. They also had to make hard decisions to ensure that their business …
B2B Telesales and the Importance of Human Connection
What is B2B telesales and telemarketing? Business to business (B2B) telemarketing is when a business cold calls another business to promote or sell. This is often used for lead generation …
Why You Need to Conduct an Industry Overview
Business research is a vital part of growing one’s business. There are many kinds of research: from investment to competitive research. One type that business owners need to take into …
Why Proper Inventory Monitoring is Crucial for Any Business
Inventory monitoring is a part of accounting that ensures that the business has the right amount of stock. This is vital in order to prevent either shortages or overstocks, both …
Three Reasons to Outsource Insurance Claims
The insurance industry is complex and its processes are not a walk in the park. Insurance claims have some of the most laborious processes. Claims processing involves assessing and validating …
The Importance of Human Resources and How Outsourcing Can Help HR
Why Human Resources? Human resources are vital for any company’s success. After all, a company’s employees are its most important asset. HR helps to manage staff and keep them happy. …
Three Strategies to Help Strengthen Talent Acquisition
What is talent acquisition? Talent acquisition is the process of sourcing and recruiting workers to fit an organization’s needs. It seeks to address the organization’s long-term goals and growth. Acquisition …