Call Center BPO

Three Benefits in Outsourcing Inbound Calls

In previous articles, we discussed call centers and outbound telemarketing. This is when agents call potential clients, making outbound call centers more sales focused. Inbound call centers, on the other …

BPO

With BPO, Sky Is Not the Limit.

The growth prospects in Business Process Outsourcing or BPO are undeniably tremendous. From being a $6 billion industry in the early 2000s, it is currently being estimated at about $6 …

Four Benefits of Managed Services

Managed services is the procedure of outsourcing certain processes to a third party. This helps to improve operations, make processes more effective, and cut costs. Managed services are usually paid …